Conducted Strategy and Optimization initiatives focused on operational improvement for a global re-insurance firm with a focus on security, risk, and compliance.

Collaborated with the head of global infrastructure to refine the annual disaster recovery (DR) process, integrating insights from prior DR exercises.

Spearheaded the annual DR exercise as project manager, overseeing the planning process and coordinating infrastructure resources during both planning and execution phases.

Identified and implemented a global identity and access management solution, working closely with the CISO on vendor selection and initial deployment.

Transitioned software to C# code base by utilizing agile software development methodologies.

Embedded maintenance program for newly developed software to drive development of software package.

Executed effective plans to improve organizational core products, such as TABopts, TABopts reporting, and LABopts.

Oversaw adoption and conversion from home-grown accounting package to QuickBooks Desktop to manage day-today financial and business operations.

Achieved 100% of sales and services goals through strategic planning and execution.

Accomplished customer’s business objectives by streamlining Cisco products, solutions, and services.

Maintained optimal level of customer satisfaction by collaborating with CxO level and deploying customer’s business and architecture strategies to Cisco solutions.

Grew business and increased customer satisfaction by incorporating collaboration solutions into mobile banking and card payment technologies.