Thomas W. Caddoo
IT Management Executive
Denver, NC
Summary
Demonstrated background in supporting the entire spectrum of fast-paced technical environments by leveraging industry knowledge, anticipating major requirements, and adopting productive methodologies. Instrumental in implementing high-valued solutions to resolve challenging technical and business problems. Highly analytical in mapping probable risks and identifying improvement areas aimed at strengthening digital infrastructure. Skilled in coordinating with executive leadership to determine organizational needs and translate critical requirements into technological roadmaps. Adept at supervising a high-caliber technology team to exceed customers’ expectations and company objectives.
Work Experience
N-Tier Solutions, Inc, Wintson-Salem, NC
2020 – present
Consultant – Senior Project Manager
Deliver insight on PSA solutions and MSP business overall. Execute ConnectWise Manage and ConnectWise Automate to provide managed services to new MSP customers. Lead day-to-day environment for small business, including Active Directory administration, M365 Administration, and Exchange Online Administration. Support senior leadership to drive digital transformation initiatives within firm. Supervise infrastructure teams to upgrade reinsurance system, meet commitments for building out virtualized server infrastructure, storage, and Application Virtualization technologies. Coordinate with senior management to drive decisions, adopt automated solution, and perform privileged access review activities for SOX applications. Provide regular updates to senior leadership on the progress of the project.
Noted Accomplishments:
- Achieved 100% of sales and services goals through strategic planning and execution.
- Accomplished customer’s business objectives by streamlining Cisco products, solutions, and services.
- Maintained optimal level of customer satisfaction by collaborating with CxO level and deploying customer’s business and architecture strategies to Cisco solutions.
- Grew business and increased customer satisfaction by incorporating collaboration solutions into mobile banking and card payment technologies.
Ameritech Computer Consultants, Inc., Hickory, NC
2017 – 2020
Director of Operations
Led sales operations and ensure high quality deliverables for customers in collaboration with President and Sales Director. Steered all facets involved in IT management, software development, quality assurance, technical support, and operational process execution. Deployed agile software development approaches for in-house software development teams. Transformed and implemented internal systems to a cloud environment, as well as spearhead transition of corporate email to hosted MS Exchange environment. Supervised project team to achieve set performance targets. Coordinated with President and Director of Sales to drive improvements in internal financial reporting and management. Delivered exceptional transparency of operational and financial metrics by developing operational and financial dashboards.
Noted Accomplishments:
- Transitioned software to C# code base by utilizing agile software development methodologies.
- Embedded maintenance program for newly developed software to drive development of software package.
- Executed effective plans to improve organizational core products, such as TABopts, TABopts reporting, and LABopts.
- Oversaw adoption and conversion from home-grown accounting package to QuickBooks Desktop to manage day-today financial and business operations.
Cisco Systems, Inc. Charlotte, NC
2011 – 2016
Customer Solutions Architect, Wells Fargo, Global Enterprise Segment
Served as a sales architect and supported a Cisco Client Director of one of Cisco’s largest financial services customers. Acted as a trusted advisor to customer’s technology leadership team. Identified new sales opportunities and administered sales/service pursuits by mapping current state and future state architecture of account. Ensured proactive coordination with line-of-business CIOs in areas such as community bank and wealth, brokerage, and retirement. Delivered technical direction and leadership to account systems engineers by cooperating with systems engineering managers. Directed consistent technology architectures aligned to customer business objectives.
Noted Accomplishments:
- Achieved 100% of sales and services goals through strategic planning and execution.
- Accomplished customer’s business objectives by streamlining Cisco products, solutions, and services.
- Maintained optimal level of customer satisfaction by collaborating with CxO level and deploying customer’s business and architecture strategies to Cisco solutions.
- Grew business and increased customer satisfaction by incorporating collaboration solutions into mobile banking and card payment technologies.
Adaptivity, Inc., Charlotte, NC
2010 – 2011
Chief Architect, Enterprise Systems Management
Led adoption of company methodology and BluePrint4IT suite by ensuring global technical engagements with Adaptivity’s prominent clients. Integrated automated discovery capabilities into Adaptivity’s BluePrint4IT software suite by directing various initiatives. Orchestrated systems management technologies for dynamic, cloud-based, and SaaS environments. Performed critical roles as engagement manager and lead architect for major data center consolidation and optimization. Identified servers’ connections in data centers and server support in critical retail banking applications by utilizing BMC’s ADDM solution (Application Discovery and Dependency Mapping tool). Organized heavy travel schedule between US and London for 18 months.
Noted Accomplishments:
- Key clients: Barclays Bank (Data Center Consolidation Program).
- Minimized run-rate costs by 80% and enabled client transition towards private cloud model.
- Addressed application migration architecture and concerns by collaborating with multiple business lines; applications included SWIFT, ACH payments, and card-based systems.
- Directed client to achieve contract for $1MM in additional advisory services and served as a model for rest of engagements that were conducted at Adaptivity.
Additional Experience
Vice President, Manager of Emerging Applications Team / Technical Leader, Wachovia Corp
Business Consulting Manager, International Network Services
Managing Consultant, Inacom Corporation
Information Technology Manager/Senior Systems Engineer, Value Oncology Sciences
Technical Roles: RMC Computers & Networks, Southern Electronic Distributors, Up & Running Computers